CF girl in Europe bingo'd by customer rep April 30, 2021 | Registered: 10 years ago Posts: 2,051 |
Re: CF girl in Europe bingo'd by customer rep April 30, 2021 | Registered: 9 years ago Posts: 3,702 |
Re: CF girl in Europe bingo'd by customer rep May 01, 2021 | Registered: 7 years ago Posts: 648 |
Re: CF girl in Europe bingo'd by customer rep May 02, 2021 | Registered: 15 years ago Posts: 1,970 |
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cfuter
They record the calls to CYA. It helps in the situation above. But, make no mistake, it's more becuz the customer will lie, and say"They told me it was covered!" "They told me they received my payment" "They told me I didnt owe anymore" "they called me the N word"
It is not quality FOR the customer.
Re: CF girl in Europe bingo'd by customer rep May 03, 2021 | Registered: 11 years ago Posts: 3,554 |
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LoveToLurk
It actually worked in my favor recently. An investment company screwed up my tax forms. They told me that I had given them incorrect information, and that they wouldn’t make the correction. I pushed back until they escalated it to someone who would review the original call and get back to me. Lo and behold, she called me back two days later, saying they would correct the form. I’m actually surprised they admitted to making the mistake.
Re: CF girl in Europe bingo'd by customer rep May 03, 2021 | Registered: 18 years ago Posts: 9,944 |
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freya
Asking someone if they don't want kids when they've had a tubal or other permanent form of birth prevention is stupid. They only reason to do this is as some form of bullying, shaming or outright stupidity. Which part of a tubal did this woman from the insurance company not understand? She sounds like one of those that will argue vehemently that everyone will eventually breed. No, not everyone!