Honestly I just feel like complaining about something that happened at work today. If anyone else has a horror story from the bowels of retail hell, feel free to share. :beer
I work at a large discount retailer. I've only been there 6 weeks, and it's my first retail job. I was irritated that I was scheduled to work a full day on the 4th, but the day started off pretty good. When I got there my boss sent me to Meijer to buy ice cream for all of the employees (cutting into my time on the register, which I fucking hate anyway, so I was happy). I was way WAY under budget so they decided to order Subway for everyone. I was feeling pretty good when my first customer of the day decided to sign up for a [Store] credit card. The company is obsessed with getting us to sign people up and the managers are really happy when we get applications. We're supposed to say, "Would you like to sign up for a [Store] credit card and save 10%?" I don't usually bother asking people who are only going to save a couple of bucks, and this person in question was only spending $22, but she said yes so what the hell.
The customer in question was a youngish Moo with a newborn loaf in a carrier and had come in with 3 or 4 of her snotty-looking friends. I don't think she was necessarily firing on all engines because she asked me to bring up her total while she was filling out the application. Um, like I just said, you need to sign up before I give you the discount, dumbass. Anyway, I put in her information and her application wasn't approved. The front-end coordinator explains this to her and says we can't give her the discount. This pissed her off greatly and she's all, "I took 20 minutes to fill it out because I thought I was saving 10%," "she [me, the cashier] shouldn't have told me I was going to get the discount," etc. They call the manager up and I just backed off because frankly, at minimum wage, I'm not getting paid enough to deal with that shit when two of my perfectly capable bosses are standing right there.
I also know it didn't take 20 minutes because I hadn't even been at my register 20 minutes. But I doubt she knew what 10% of her purchase was, so maybe she couldn't read a clock either, who fucking knows. :drool
I was thinking, OH GOD just give her the discount so she'll shut the fuck up, but the manager just apologizes (for, um, nothing) and tells her we can't give her the discount since she wasn't approved for the card. She repeats the same lines she used before, adding, "you should tell her [me] not to say that if you're not gonna give the discount; she shouldn't have lied." Um, if you have a problem with the script provided by corporate? Then call corporate. Don't fucking call me a liar.
fuck
Luckily the manager backed me up and actually told her, "You don't need to be cruel." FINALLY the conversation was done, I handed her her shit (including a bathrobe for her fresh loaf…speaking of which, if you're going to get extremely butthurt over $2, why are you spending $8.99 on a bathrobe for a fucking infant?). Anyway, the manager hissed, "She can just walk right on out or I'm going to ask her to leave." Luckily she and her little posse sauntered out without incident, although I wouldn't have been surprised if that insane bitch had pulled a knife on me or the manager.
I usually take things personally even when I shouldn't, and that plus major social anxiety make me really hate working the front end at this job. This was the first truly horrible
person gorilla I'd dealt with, but my initiation had to come sooner or later.