I just posted this over at Customers Suck. It might be easier to read there because I was able to format the colour of the text:
http://www.customerssuck.com/board/showpost.php?p=461566&postcount=1
Here is the email I got just now:
Dear [poofy], where is the tygon tubing for reflux condensors that used to be in the common glassware room? I found it missing this morning and searched through 210, 212, and 117 but couldn't find it anywhere. Thus, my TFs are cutting tubing off of the column adaptors to use on their reflux condensors this morning.
Please:
1 - return the tygon tubing for reflux condensors to the common glassware room and do not remove it again without telling me where it is.
2 - remake column adaptors for the students. (In a separate issue, I noticed that most are missing clamps. Please tell me where the extras of these are, or if I need to order more.)
This is not the first time this semester that we've found something missing or removed from the common glassware room and it is _extremely disruptive_.
Thank you for your cooperation,
M
The one I sent to everyone in Reply-All (her email was to me and cc'd to like 4 other people):
Dear M and Others -
The tygon tubing gets taken and stuffed under the sinks where the steam baths
are, and into drawers. If you look there, you will find it. If you dismantle
the column pressure adapters, it is the TF's who will have to re-make them.
That has always been a TF job, like cutting the TLC plates and preparing
"unknown" samples. We leave those adapters in the TF room in order to avoid
this very thing happening.
There is a 3-tier cart in J's "office" full of different types of tubing and
tubing cutters and other supplies. However, these are specifically for COLUMN
PRESSURE ADAPTERS (which take a smaller diameter than reflux condensers), and
for VACUUM ASPIRATOR TRAPS (which take a larger diameter with a thicker wall).
These have always been there; I did not take them away from the common glassware
room in Rm 210. They are where they are because students do not NEED brand-new
tubing every time they do refluxing or distillation. Everyone can keep two
pieces of tubing in their drawer and use the same ones all semester.
We have more than enough clamps because every time people leave them in drawers
someone orders more. We can't keep ordering more stuff just because people
shove it all into the drawers and can't be bothered to look there next time.
Also, people never seem to put things back into the designated common drawers.
Everyone makes their own little hiding places for their "favorite" items and
then the next group can't find what they need. So, they do the same thing, and
soon NOBODY can find ANYTHING.
I do not go around EVERY day or week looking through EVERY drawer in order to
return things to the supply area. People need to take responsibility for their
own results. There is one (1) of me and over 200 of them, plus TF's. We have
MORE THAN ENOUGH glass and other equipment.
> This is not the first time this semester that we've found something missing
> or removed from the common glassware room and it is _extremely disruptive_.
I have not removed ANYTHING from the common glassware room, and I put back
EVERYTHING that gets left in the glassware carts.
I am also not psychic, and I have not received ANY emails, notes, phone
messages, or any other communications about any of the issues mentioned in this
email. These are the last two emails I received from you, on October 22 and 26
respectively:
>Lab TFs, please see the email that I recieved this morning from Poofy, the
>technician in SC 210 (below). She cut her finger on a pasteur pipet that was
in the >glassware cart. Pasteur pipets should NEVER go into the glassware cart
or anywhere >other than the glass waste. Actually, in many labs I've worked in,
we've had to >dispose of them in the sharps container..... that's because one
can easily cut his >or herself on one.... and be exposed to whatever chemical
was on the pipet (+ have >a cut).
>
>And along these lines, we've (Poofy, N (the chem 30 head TF) and I) seen
>numerous things in the glassware cart that perplex us during the first few
weeks of >the semester. Poofy has kindly compiled a list of things that
should NOT be in >this cart and where you should put them. You and your
students should already know >this, BUT please advise/remind your students...
and as I hear everyday on the T, if >you see [your students do] something
[wrong / unsafe to themselves or others, eg., >but not limitted to, Michele],
say something [to the student]. And if a student >ignores you, is a repeat
offender... say something to ME.
>
>I know that with as many students as we have some things can slip by us and
that >you all are trying your best, but repeated reminders should help catch
these last >lingering issues. Thanks everyone for a great job so far and for
helping us >continue to have a safe, organized, and efficient semester. As
always, please let >me know if you have questions, comments, concerns, or
suggestions.
>
And this one:
>Hi all, wanted to let you know that i will be away from Monday afternoon to
late >Tuesday evening. Chem E-2a has lab on Tuesday and one of my TFs, A>will be acting as head TF while I'm gone. His phone number is
xxx-xxx-xxxx and his >email address is noone@nowhere.com if you need to
contact him for any >reason.
Just so that everyone is on the same page. Maybe I have missed and/or
accidentally deleted something, but I do check my email as soon as I get in,
and multiple times through the day, and even over the weekend as you can see.
If I had received notice of any items lacking I would not have just ignored it,
I would have taken care of it.
Furthermore, my phone number has always been available for after-hours
questions. It is on the chalkboard in Rm. 212 and I have given it out to
countless people (many of whom have used it already) in email. Here it is
again:
xxx-xxx-xxxx (cell)
xxx-xxx-xxxx (house)
Yours Truly,
- Poofy_Puff
And the email I sent to the administrative professor who was on the cc list of the above emails:
Dear G -
I am offended that M suggests that I remove things from the common glass
area(s), and I take exception to the irate tone of the written message.
Not only do I not REMOVE things, it is my JOB to put things BACK in there, and
that is what I do EVERY morning.
I have searched through my emails and cannot find any that previously address
these matters. I cannot be held responsible for the actions of others,
especially since I have been explicitly told by my boss(es) that I have no
instructional duties in my job description.
I should let you know that I can only use the top half of one dishwasher because
it is falling apart inside (and the one on the left doesn't work at ALL) and
C won't fix it because they are getting new ones in a few weeks. Also, it
doesn't rinse off the soap, so I have to run it a second time with plain water
instead of soap in the reservoir. That is the reason there is a back-log of
dishes right now.
Thank you for your attention.
Sincerely,
- Poofy
Other than THAT, I'm having a Happy Birthday (so far)!
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"I have learned that pleasing everyone is impossible, but pissing everyone off is easy and fun as hell":eatu