I wouldn't go out anywhere in public with any of them ever again, unless it was absolutely unavoidable. I think it was unforgiveable that they took it upon themselves to apologize FOR you. If people have a brood that won't behave in public and they MUST be fed, then they need to go to kid friendly buffets or Mcdonalds. I think that many of my family would have been embarrassed if I had said anything to them and they would have begged me to remain quiet. Other than sighs, loud comments, and body language, I have never approached a table with unruly brats and asked them to pipe down.
When I managed a restaurant years ago however, I DELIGHTED in having the authority to make them sit down and shut up, because to not do so would violate numerous health and safety regulations, which I knew by heart.
"Mam, I am sorry to have to bring this to your attention, but Shitford is in violation of firecode 5642-b by laying down in front of that exit, and Shitinna is in violation of health dept. regulation 6791-g by licking the condiment bottles. Also, it's an OSHA violation for Sprogetta to continue to run into our kitchen area, and it's our company policy that children under two be safely strapped into their high chairs, per regulation 52 on page 78 of our manual.I am just looking out for your chylldren's safety".
I blame the parents ultimately of course, but managers and owners of restaurants COULD do something about it and do it in a way that wasn't offensive, if it's losing business they are worried about. Why don't they? I did it every single day and in such a way to the oblivious offenders that they were embarrassed of their negligence and quickly straightened up, and assholes felt intimidated by all of the regulations, etc and THEY cleaned up their acts right away. I am a small woman and have been told I have a friendly demeanor. If ****I***** can scare conformity into these shitholes, why can't these other managers? It should not be up to the customers to have to discipline or reprimand other customers, the MANAGERS should do it.